Wednesday, October 27, 2021 - 9:40am - 10:00am
Ask any organization, who owns the customer and one will hear at least 47 answers. For customer's to encounter a seamless experience across channels, departments, processes, and partners, customer experience must be a team sport. Learn how these organizations are ensuring that customers never have to worry about what department and employee is in or what channel they are being serve across. Learn why customer experience is a team sport!
