In this final post in our little series about selecting a Social Engagement solution, we come to our last question. It is probably one of the most important, if not the most obvious.
Question 8 : Is the solution ready yet?
Of course, I hear you say. It is ready! I have seen the powerpoints and watched the (same) demo many times. But who is using it? Are there any companies out there you can talk to?
Does the solution actually feel like a solution or just a bunch of loosely connected disparate applications? If you are looking for real integration into embedded processes and business flows, you might want to ask that question…
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This post originally appeared in the On Demand Education Ltd. Blog
