Las Vegas based Rimini Street delivers maintenance options for Siebel customers who do not plan to upgrade but want to keep their existing systems in operation. Independent software support, from companies like Rimini Street, allows organizations to receive support services at a 50% savings compared to Oracle and SAP’s annual vendor maintenance costs. Organizations on both newer and older releases can consider this option for both short term and long term cost savings. Rimini Street is the market leader though some other companies have quietly been providing such services for many years and more are likely to enter the business once Oracle’s suit against the company has been resolved. However, at this time, no trial date has been set. The company has been growing steadily and in November 2013 announced it would be holding a public offering.
Rimini Street supports Siebel CRM 5.x all the way up to the current 8.x release for clients, and also provides support for customizations at no additional cost. Support is delivered via Rimini Street Primary Support Engineers (PSEs) who have, on average, 10-plus years of direct Siebel experience and guarantee a 30-minute response time.
Rimini’s Siebel client list includes Alaska Communications Systems, EPCOR Utilities Inc., Convergys Corporation, CoreLab Partners, Inc., ShoreTel, Inc., Harlequin Enterprises Limited, Blue Coat Systems, Inc., First Service Networks, Cattles Plc (Welcome Financial Services).
Companywide Rimini Street has more than 500 clients across 70 countries around the world. The company is actively expanding international operations and has been recognized as an excellent place to work. Its Siebel partner ecosystem is in early stages but will expand as opportunities to help clients drive innovative strategies and plans for the Siebel CRM platform are a major focus in 2014.
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