About AXS

Delivering Machine Scale Personalization with a Human Touch

The limitations to deliver high-touch, contextual personalization at scale across both customer and employee experiences. The limitations to deliver high-touch, contextual personalization at scale across both customer and employee experienceshas limitations starting with the capacity for human scale to deliver. Delve into behavioral, cultural, and operational opportunites to architect autonomous enterprises that shift human scale to machine scale, activating a culture of abundance.

The Constellation Ambient Experience Summit™ (AXS) brings together the top CXO's in customer experience (CX) and employee experience (EX) to discuss how art and science come together.  Topics during this executive style think thank and workshop will cover the latest strategies in customer experience and how exponential technologies such as automation, artificial intelligence, the metaverse, and robotics will transform experiences and buseinsss models.

Ambient Experience Summit™ is an annual one and a half day event held at an iconic brand inspiring venue.  This conference features mind-expanding short CR Talks, audience driven panel discussions, group brainstorms, 1:1 interviews with CX & EX visionaries, and disruptive new CX & EX workshops in an intimate executive setting.

About Us

As an award-winning Silicon Valley-based strategic advisory and futurist analyst firm, Constellation Research serves leaders and organizations navigating the challenges of digital strategy, business-model disruption and digital transformation.

Constellation works closely with solution providers, partners, C-suite executives, board of directors, and its Constellation Executive Network of buy-side leaders to lead the way in research coverage and advise clients how to achieve valuable business results.

Code of Conduct

All attendees, speakers, sponsors and volunteers at our conference are required to agree with the following code of conduct. Organizers will enforce this code throughout the event. We expect cooperation from all participants to help ensure a safe environment for everybody.

The Quick Version

Our conference is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion (or lack thereof), or technology choices. We do not tolerate harassment of conference participants in any form. We do expect heated debate and passionate exchanges about ideas.  We also expect our guests to check their politics at the door as we have a wide and diverse set of opinons at the conference.

Sexual language and imagery is not appropriate for any conference venue, including talks, workshops, parties, Twitter and other online media. Conference participants violating these rules may be sanctioned or expelled from the conference without a refund at the discretion of the conference organizers.

The Less Quick Version

Harassment includes offensive verbal comments related to gender, gender identity and expression, age, sexual orientation, disability, physical appearance, body size, race, ethnicity, religion, technology choices, sexual images in public spaces, deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of talks or other events, inappropriate physical contact, and unwelcome sexual attention.

Participants asked to stop any harassing behavior are expected to comply immediately.

Sponsors are also subject to the anti-harassment policy. In particular, sponsors should not use sexualised images, activities, or other material. Booth staff (including volunteers) should not use sexualised clothing/uniforms/costumes, or otherwise create a sexualised environment.

If a participant engages in harassing behavior, the conference organisers may take any action they deem appropriate, including warning the offender or expulsion from the conference with no refund.

If you are being harassed, notice that someone else is being harassed, or have any other concerns, please contact a member of conference staff immediately. Conference staff can be identified as they'll be wearing branded clothing and/or badges.

We do expect heated debate and passionate exchanges about ideas.  We also expect our guests to check their politics at the door as we have a wide and diverse set of opinons at the conference.

Conference staff will be happy to help participants contact hotel/venue security or local law enforcement, provide escorts, or otherwise assist those experiencing harassment to feel safe for the duration of the conference. We value your attendance.

We expect participants to follow these rules at conference and workshop venues and conference-related social events.