Please complete the form below to download the report snapshot for Demystifying Social Business: Optimizing the Issue to Resolution Process (Support & Service) by R "Ray" Wang.
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Included in this snapshot:
- Table of contents
- Purpose and intent
- Executive summary
- Social Business Adoption Moves from Experimentation to Evangelization
- Figure 1. Constellation's DEEPR Framework Guides Disruptive Tech Adoption
- Figure 2. 2013 Survey Reveals Market Leaders and Fast Followers Focused on Scaling Social Business Efforts
- Figure 3. 2012 Survey Highlights the Desire for Platform Consolidation among Market Leaders and Fast Followers
- Use Cases Provide Entry Points for Successful Social Business Adoption
- Constellation's Research Panel