The Future of Work analyzes the confluence of technological, demographic and cultural trends, challenging the traditional work paradigm. Where we work, when we work, how we work, and why we work has evolved dramatically. Constellation's Future of Work offerings arm clients with the knowledge to utilize workplace trends to create an engaged, empowered and efficient workforce.
Verint said it expanded its analytics suite for contact centers as it launched a series of bots designed to automate customer experience.
Blackstone and Vista Equity Partners are taking Smartsheet private in an all-cash deal valued at $8.4 billion, or $56.40 a share.
Google Cloud launched a series of updates including new Gemini 1.5 Flash and 1.5 Pro models with a 2 million context window, grounding with Google search, premade Gems in Gemini in Google Workspace and a series of AI agents designed for customer engagement and conversation.
Chris Nicholas, President and CEO Sam's Club, said artificial intelligence is enabling the company to "take 100 million tasks out of our clubs" even though it has more associates.
Boomi CEO Steve Lucas said that the number of AI agents will outnumber the number of people in your business in less than three years.
We caught up with Adam Williams, Vice President of Global Platforms at Iron Mountain, to talk about use of MongoDB and scaling. Here's a look at some of the key takeaways.
T-Mobile said it is custom building an "intent-driven AI-decisioning platform called IntentCX with OpenAI. The partnership with OpenAI was part of a broader AI push by T-Mobile.
Salesforce CEO Marc Benioff laid out the company’s AI vision, which revolves around autonomous agents working with humans and the end of the “hit or miss” copilot era. The mission for Benioff: Put the copilot era to bed and focus on agentic AI powered by one platform the Salesforce platforms. Benioff said he wanted his customers to use Agentforce to deploy AI agents at Dreamforce.
Workday outlined Workday Illuminate, its next-generation AI systems, AI agents across HR and financial processes and new interfaces. In addition, Workday acquired Evisort.
Microsoft said Copilot agents are generally available in a move that provides enterprises agentic AI to automate business processes while preserving that Copilot brand it's known for.
Salesforce rolled out Agentforce additions across its Marketing and Commerce Clouds as well as Slack as it harmonizes its platform with AI agents.
Generative AI has been the topic du jour for more than 18 months, but now the baton is going to be handed to agentic AI if Salesforce and other enterprise technology giants have their way.
