SAP's Concur subsidiary is expanding its play in traveler risk management, a key area of innovation in a world increasingly marked by political unrest, extreme weather and terrorism. Here are the details from its announcement:
Concur Risk Messaging will capture unrivaled traveler location data via Concur Travel & Expense, Concur Mobile, Concur TripLink, TripIt from Concur, supplier e-receipts and more, providing travel managers immediate and unparalleled visibility into employees that may be at risk. Concur Active Monitoring, powered by HX Global, will offer 24/7 monitoring, proactive communication capabilities, and assistance coordination. This enables businesses to deliver on their commitment to ensure employee safety and well-being as they travel, across time zones and outside of business hours.
While Concur has offered traveler risk management capabilities for years, the new offering broadens the feature set through the partnership with HX Global. Concur's system uses more granular travel data than that provided by a GDS (global distribution system) such as Sabre, which are used by transportation providers, hotels and travel agencies to make reservations. For example, it can use an employee's expense receipts and card purchases to piece together a location data trail. Concur can also pull in HR system data for a fuller view of the employee.
Overall, it's growing business for Concur. The company says it sent more than 10 million alerts to travelers last year, and the number of Concur users who were alerted grew from 151,000 to 1.3 million over the course of the year.
Concur's Fusion user conference is ongoing in Chicago this week. I'll be there and plan to dig deeper into Concur's new travel risk management offering.
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