The most popular AI use cases include automation of IT processes, security and threat detection, governance and business analytics or intelligence, according to an IBM survey.
IBM Global AI Adoption Index 2023, a survey conducted by Morning Consult on behalf of IBM, found about 42% of enterprises with more than 1,000 employees use AI in their businesses. And 59% of AI early adopters say they will boost spending and accelerate adoption.
The IBM survey of 8,584 IT professionals around the world was conducted in November 2023.
Here's a look at the use cases surfaced in the IBM survey with percentage of respondents.
- Automation of IT processes (33%)
- Security and threat detection (26%)
- AI monitoring or governance (25%)
- Business analytics or intelligence (24%)
- Automating processing, understanding, and flow of documents (24%)
- Automating customer or employee self-service answers and actions (23%)
- Automation of business processes (22%)
- Automation of network processes (22%)
- Digital labor (22%)
- Marketing and sales (22%)
- Fraud detection (22%)
- Search and knowledge discovery (21%)
- Human resources and talent acquisition (19%)
- Financial planning and analysis (18%)
- Supply chain intelligence (18%)
Other findings include:
- 38% of IT professionals at large enterprises say they are deploying generative AI and another 42% are exploring it.
- Companies in the financial services industry are most likely to be using AI. Telecommunications is second in adoption.
- 85% of respondents in China said they are accelerating the AI rollout followed by India at 74%.
- 33% said limited expertise is the biggest barrier to accelerating AI adoption with 25% citing data complexity.
- 57% said data privacy is the biggest concern holding back generative AI adoption.
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