As a forward-thinking Chief Data Officer with a strong balance of data, technology, and business experience, I have spearheaded comprehensive data, AI, and analytics strategies focusing on leveraging insights, data science, and AI for enhanced business outcomes. I led the shift to cloud-based data platforms with solutions such as AWS, and orchestrated data ecosystem transformations that culminated in significant annual efficiency gains and business outcomes. My collaborative approach unifies cross-functional teams to harness the value of data, ensuring that data quality, governance, and regulatory requirements are at the core of delivering exceptional customer, agent, and employee experience.