Next Generation Customer Experience analyzes how organizations make the shift to systems of experience and mass personalization at scale. In Digital Business organizations compete in the service economy. In the service economy only organizations that can deliver optimized customer experiences survive.
This customer-centric cohesion requires new paradigms in user experience fueled by digital business technologies including social, mobile, cloud, big data, and unified communications.
Your vendor is likely to tell you that there's an easy button for agentic AI, but Anthropic's post gives you some questions to ask about the architecture behind the marketing.
Apple executives acknowledged at the company's Worldwide Developer Conference (WWDC) that Apple needs more time to make Apple Intelligence work well. In the meantime, Apple executives outlined Liquid Glass, a redesign that'll flow through Apple devices.
Procter & Gamble's two-year restructuring includes a heavy dose of digital transformation, artificial intelligence and supply chain automation and optimization.
Pegasystems launched Pega Agentic Process Fabric, a service that aims to orchestrate AI agents and make them more reliable with process knowledge.
Here’s a look at Hitachi Digital Services (HDS) and everything you need to know from its first annual US Analyst & Advisor Day, May 20–21, 2025, in Frisco, Texas.
For JPMorgan Chase, the investment in technology and AI will never reach the finish line. Think of transformation as an ongoing project.
