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Latest Research

The Customer View on Oracle Sales Cloud

July 30, 2014

Early Adopter Experience Demonstrates Growing Traction in Oracle’s Customer Base

Learn how real Oracle customers are using Oracle Sales Cloud with three customer case studies.

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Analyst: R "Ray" Wang

Why Moving from Service Bureau to Owning Software Has Advantages

July 29, 2014

Why Moving from Service Bureau to Owning Software Has Advantages

This case study details Presbyterian Homes' selection and implementation of its new on-premise HR solution, Kronos.

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System Consolidation in the Cloud Enables Rapid Growth

July 4, 2014

Case Study

Fast-Growing Metal Finishing Company Puts HR System in the Cloud

Learn why Pioneer Metal Finishing selected Kronos to streamline and scale their HR processes.

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Why You Need Cloud Integration in an Era of Digital Transformation

June 30, 2014

A Primer for Business and Technology Leaders

This best practices report provides a primer for CIOs looking to address the 'integration' facet of the four roles of the Chief Information Officer, providing the rationale, use cases, and recommendations for cloud integration.

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Analyst: R "Ray" Wang

New Belgium Brewing Creates Great Customer Experiences Using Microsoft Dynamics

June 24, 2014

Matching Culture Goals with Technology Produces a Profitable Customer- and Employee-Centric Business

Learn why New Belgium Brewing Company chose Microsoft Dynamics AX for ERP and Dynamics CRM with Supply Chain to support rapid growth while supporting customer- and employee-centricity.

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Delta Uses Microsoft to Transform Flight Operations and the Customer Experience

June 20, 2014

Delta Air Lines' pilots use of Microsoft's Surface 2 tablets replaces paper flight materials, resulting in reduced fuel costs, and improvements in customer experience.

This case study examines Delta's Surface 2 implementation project.

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The Case for the Chief Digital Officer

June 17, 2014

Innovative Brands Need a Leader to Navigate Digital Disruption

New: Download full report

This trends Quark examines why your organization needs a Chief Digital Officer, and outlines the major function of a CDO so you can make the case for a Chief Digital Officer.

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Analyst: Peter Kim

How Delta Uses Microsoft Dynamics and Avanade to Create Next-Generation Customer Experiences

June 12, 2014

Delta POS Case Study CoverDeeper Insights Provide More Personalized Customer Experiences via Mobile, In-Flight POS System

Learn how Delta Air Lines enhanced customer experience and reduced lost revenue with a real-time, in-flight, wireless POS system powered by Microsoft Dynamics and Avanade.

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Oracle Moves Its Focus from the CIO to the CMO

May 20, 2014

Why Oracle Is Meeting the Competition Head-On by Shifting to a New Type of Technology Buyer

News Analysis Quark

The announcement made at the Oracle Marketing Cloud launch event April 30, 2014 provides insight into where major players like Oracle think the market is headed. Perhaps for some vendors, it’s time to say goodbye to IT and hello to the CMO. Or it’s time for IT and the CMO to collaborate.

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How ARCA Re-Organized Sales and Put Revenue Growth into High Gear

May 17, 2014

Replacing Disparate Systems with SAP Business ByDesign Led to Kaizen Approach to Sales Processes

ARCA is a leading vendor of cash solutions. Faced with unpredictable sales, the enterprise boldly re-organized its sales efforts and is now experiencing, almost two years after restructuring, 68 percent annual sales growth.

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Latest Workshops

Sensor Analytics
March 6, 2013
R "Ray" Wang

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