Next Generation Customer Experience analyzes how organizations make the shift to systems of experience and mass personalization at scale. In Digital Business organizations compete in the service economy. In the service economy only organizations that can deliver optimized customer experiences survive.
This customer-centric cohesion requires new paradigms in user experience fueled by digital business technologies including social, mobile, cloud, big data, and unified communications.
Enterprises need to focus on data lakehouse strategies in 2024 to properly take advantage of generative AI; model architecture will be critical to managing large and small models; fine tuning is more difficult than you'd think; and CXOs were weary of database vendors glomming on to genAI hype.
Generative AI and automation will mean low-code coding platforms will become strategic for enterprise transformation efforts. By 2025, Constellation Research estimates more than two-thirds of enterprises will have a standardized low-code tool in house.
Adobe laid out a host of Experience Cloud enhancements, data collaboration and customer journey applications, custom Firefly models and a marketing copilot co-developed with Microsoft to connect Adobe's Experience platform with Microsoft 365 applications.
If 2023 was the year of generative AI pilots, 2024 will be about moving to production and 2025 will likely be warp speed. Why? The generative AI building blocks are falling into place.
During Nvidia GTC 2024, Cornel Amariei, CEO of .Lumen walked through a headset for the visually impaired that will scale better than a guide dog using sensors and AI technologies that are used in cars.
New Chips, New Business Models Ahead In Accelerated Computing
Nvidia stock is up 267% YoY. With over 10,000 people in physical attendance and up to 100,000 people virtually attending, this could be the largest AI conference. All eyes on the next wave for AI with CEO Jensen Huang ready to keynote at 1:00 pm PT at the SAP Center in San Jose. The key things to look for in the keynote:
Age of AI Ushers Exponential And Transformational Power In The Hands Of A Few
Society has often swung from centralization to decentralization and back in the distribution of power and rights. Living in a culture of abundance versus a culture of scarcity can alter the prioritization of decisions, the quality of interactions, and the overall optimism or pessimism of a society. AI has the power to transform societies for both good and evil.
In prepared remarks, Adobe CEO Shantanu Narayen said the company is seeing strong traction with its generative AI rollout across the product portfolio.
With the purchase of Ultimate, Zendesk said it will "offer AI agents with enhanced intelligence that are not just reactive, but proactive problem solvers."
