Healthcare Systems Are Refreshing Their ERP Solutions as They Go Through Operational Transformation
In recent years, spending in the healthcare industry has been dominated by expenditures on the electronic medical records for every hospital and health system. This has led to a neglect of back-office enterprise resource planning (ERP) software, and, as a result, almost every healthcare provider organization now faces choices regarding whether to stay with current vendors and upgrade to the latest cloud product offering or evaluate the market for a new solution. Organizations will need to evaluate new cloud ERP offerings that employ artificial intelligence to drive new operational efficiencies as well as enhanced analytics solutions that help health systems calculate the true cost of care. Notably, healthcare customers are evaluating ERP platforms based on new sets of criteria in search of a solution to drive digital transformation. These criteria could be described as “postmodern ERP requirements.” Healthcare providers utilize their ERP solutions across the entire enterprise, but the three dominant department users today are supply chain, finance and human resources.