Docusign launched AI contract agents, which will analyze agreements, highlight risks and surface issues that usually require human intervention.
The AI contract agents will be part of Docusign's Intelligent Agreement Management (IAM) platform. Docusign's AI contract agents highlight how the early versions of agentic AI are aimed a processes that are a real headache for enterprises. Contract management, procurement and customer support are all focus areas for AI agents.
Docusign's AI agents also highlight how the company is expanding beyond its e-signature services. DocuSign said its IAM platform is powered by Iris, an AI engine that leverages the company's knowhow in contracts and agreements. Iris can use the right models for specific use cases revolving around contract needs.
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According to Docusign, the first AI contract agents will be available by the end of 2025 and focus on procurement and sales workflows. Docusign's AIM platform is focused on sales, procurement, HR and legal.
The company has added the following to its AIM platform:
- Agreement Prep, to create contracts via templates.
- Agreement Desk, a collaboration tool for sales, procurement and legal teams.
- AI-Assisted Review, to summarize contracts, compliance gaps and risks.
- Workspaces, which bring together teams on multi-step agreements.
- Identity verification via CLEAR.
- Obligation management tools for tracking contractual commitments, renewals and other deadlines.
Allan Thygesen, CEO of Docusign, said the company's plan is to lean into IAM and build an ecosystem around it. He said on Docusign's fourth quarter earnings call:
"At the end of the year, we launched department-level deployments to enterprise customers while also opening up IAM availability globally. The initial launch delivered Docusign Navigator, our intelligent agreement repository; Docusign Maestro, our automated workflow builder; and the Docusign App Center, where ISV partners deliver third-party apps to customers."
The company initially launched IAM to SMB and midmarket customers in June and then expanded into large enterprises in December. For fiscal 2026, Docusign is targeting annual revenue of $3.13 billion and $3.14 billion.
