Part II of our "Meet the SuperNova Award Judges" series. Take a break and learn a little bit about the group of customer experience thought leaders and journalists that are judging this year's SuperNova Awards. If you want the scoop on all things customer, highly suggest following these folks on Twitter!
The SuperNova Award Judges are are an elite group of thought leaders and journalists hand-selected for their futurist mindset and keen ability to separate substance from hype. Right now they're hard at work evaluating the SuperNova Award applications against a rigorous set of criteria to identify the applicants worthy of advancement to the finalist round.
SuperNova Award Judges - Next Generation Customer Experience
Dr. Natalie Petouhoff (@drnatalie)
Vice President and Principal Analyst
Constellation Research
Natalie Petouhoff is Vice President and Principal Analyst at Constellation Research focusing on the integration of traditional business strategy and operations with social and digital business transformation. Petouhoff works with Fortune 100 and 500’s Senior Leadership teams to create strategic marketing and customer experience solutions which engage customers, build brands and grow businesses. Previously Petouhoff held positions as a Forrester Analyst, Chief Strategist for Weber Shandwick PR/Marketing Agency, Management Consultant at PWC, Hitachi and management at GE, GM and Hughes Electronics.
Paul Greenberg (@pgreenbe)
Board of Advisors (Constellation Research, Inc.) & President
The 56 Group, LLC
In addition to being the author of the best-selling CRM at the Speed of Light: Essential Customer Strategies for the 21st Century, Paul Greenberg is President of The 56 Group, LLC, an enterprise applications consulting services firm, focused on CRM strategic services including go-to-market strategies for vendors and integrators, CRM strategic planning and vendor selection. The 56 Group also provides writing, speaking and educational services. Paul has years of experience with both CRM and Enterprise Resource Planning (ERP). He has built SAP and People Soft practices and, has extremely deep ties into the CRM and enterprise applications communities.
Marshall Lager (@lager)
Managing Principal
Third Idea Consulting, LLC
Marshall Lager is the founder and managing principal of Third Idea Consulting, a firm founded to provide advice on the confluence of customer relationship management (CRM), social media, and brand management. Marshall is a former Senior Editor at CRM Media, where he wrote news, blogs, and feature articles on the above topics for CRM magazine and its website, destinationCRM.com.
Brent Leary (@BrentLeary)
Co-Founder and Partner
CRM Essentials
Brent Leary is a crm industry analyst, advisor, author, speaker and award winning blogger. He is co-founder and Partner of CRM Essentials LLC, an Atlanta based CRM advisory firm covering tools and strategies for improving business relationships. In 2009 he co-authored Barack 2.0: Social Media Lessons for Small Business. Recognized by InsideCRM as one of the 25 most influential industry leaders, Leary also is a past recipient of CRM Magazine's Most Influential Leader Award. He blogs at BrentLeary.com.
David Myron
Editorial Director
CRM and Speech Technology Magazines
A multiple-award-winning writer and editor, David brings more than a decade of business and technology writing experience to CRM and Speech Technology magazines and their associated products. His articles have appeared in magazines from leading media publishers, including CMP Media, Forbes, Freedom Communications, Primedia, and Ziff Davis.
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