- Live Event
May 15, 2013 - May 17, 2013
Panel: Taking Action to Increase Customer Revenue
May 16, 2013
12:00pm - 12:45pm
PDTHow is your organization measuring revenue impacts of customer experience? Each of these programs successfully measure and prove the real business impacts of an operationalized CEM program. Hear what these organizations are doing and how they're doing it. Join Kim Palenik, Verizon Enterprise Solutions, Steven DiCarlo, Fidelity Investments, David Ginsburg, Choice Hotels. Moderator, Ray Wang, Constellation Research 12:00-12:45pm
