- Live Event
- CEO, CMO,CIO CTOs
- Chief Customer Officer
- VP/Director of Sales, Marketing, Customer Service, Call Centers
- VP/Director of Ecommerce/Ebusiness
- VP/Director of Business Analytics or Business Intelligence
- VP/Director of Telemarketing/Telesales
- VP/Director of IT
- Director/Manager of Sales Support
- Director/Manager of Customer Support
Keynote Speakers
Paul GreenbergPresident, The 56 Group
Jeanne BlissFounder, CustomerBliss.com
Sunrise Sessions
CRM Evolution will host early morning discussions from 8:00 a.m. to 8:45 a.m. on Tuesday and Wednesday for business professionals to openly talk about CRM strategies. Come network, discuss challenges, and share ideas with peers and CRM experts.
The Customer Solutions Expo combines the SpeechTEK, Customer Service Experience, and CRM Evolution showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. It is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better. Admission to the Expo is free with the purchase of any conference pass or just $25 for Expo-Only access (when purchased by the early-bird deadline).
Monday, August 195:00 p.m. – 7:00 p.m.Grand Opening ReceptionTuesday, August 2010:00 a.m. – 5:30 p.m.Wednesday, August 21
Organizations today have a once-in-a-decade opportunity to transform customer experience. While social media, mobile, Big Data, and cloud technology play a key role, organizations must look at transformational innovation regarding customer experiences to attract customers, drive profits, and improve loyalty. Learn how to improve customer interactions and transform customer experiences by building your interaction strategy with the nine C’s of engagement.
